Examinando por Materia "Gestión de calidad"
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- PublicaciónAcceso abiertoCaracterización de un protocolo de pruebas(2012) González Montoya, Paola Andrea; Mérchan Paredes, LuisEste trabajo se presenta la caracterización del proceso de pruebas para los productos de software que se realizan al interior del programa de ingeniería de sistemas de la Universidad de San Buenaventura. El protocolo de pruebas planteado es el resultado de la investigación sobre los procesos de aseguramiento de la calida con que actualmente cuenta la industria del desarrollo de software colombiana y el estudio de las estandarizaciones internacionales sobre el proceso de pruebas dentro de la gestión de la calidad.
- PublicaciónAcceso abiertoImplementación de los procesos de gestión de calidad en el programa de administración de negocios de la Universidad de San Buenaventura Cartagena(2015-01-26) Villaveces Cabeza, Rubén Dario; Caraballo Payares, AlexanderIn order to establish an idea ofthe conditions and processes necessary in the Faculty of Management and Accounting from the University of St. Bonaventure Cartagena, for assuring quality management program in Business Administration, from a critical perspective agreed reflect on the current situation of the same, by performing based on student attrition suffered by the program, taking as reference diagnosis desertion specifically understood from 2010 to 2014, through which highlights the need to improve the quality processes in the academic programs of the faculty and the institution as such to achieve customer satisfaction. The work is framed in quality management processes, which highlights the importance and necessity of implementing the NTC-ISO 9001; 2008 in the academic programs of the University of San Buenaventura Cartagena and all universities in Colombia. The same is intended to contribute to the success of the faculty and the institution in general, through basic propositions and current concepts about proposed research.
- PublicaciónAcceso abiertoMejoramiento del sistema de gestión de calidad enfocado en la norma ISO 9001-2008 para incrementar la competitividad de la empresa SAS ocupacional(2012) Cifuentes Valencia, José Rodrigo; Torres Valencia, Janeth LorenaEl presente proyecto permite visualizar que la calidad en las organizaciones no solo está fundamentada en documentación y en la imposición de sistemas de calidad estándar sin realizar un previo diagnostico por parte de asesores que se encargan de establecer tareas pero sin ningún seguimiento ni control, si no que los sistemas de gestión de calidad son una alternativa generada desde el interior de la organización, conformada por un grupo de trabajo motivado en el cambio de cultura y concientizados que la única alternativa que tienen para generar satisfacción total es hacer las cosas bien desde el principio, escuchar al cliente, identificar sus expectativas, traducirlas en características técnicas y trabajar en equipo para entregar un excelente producto o servicio.
- PublicaciónAcceso abiertoPropuesta para implementar herramientas de gestión de calidad, para reducir las no conformidades en el sector textil(2019) Botero Toro, Paulina; Macías Silva, María Camila; Úsuga Rueda, Robinson MartínThis research is done to propose a quality management system and to generate strategies that reduce the non-conformities of the textile sector, proposing continuous improvement processes, and minimizing the percentage of error in finished garments. Since the textile industry has had a great importance in Colombia as a source of employment generation, but which particularly lost its thrust with the high standards of competitiveness imposed by the international market, the textile industries must To attend and update their quality processes, without neglecting the production process, the quality of the inputs, the workforce and all those elements that participate in this process. In this regard will be taken into account: The PHVA cycle, the Pareto, management indicators and proposals for improvement continues all in favor of ISO 9001:2015. In front of the foregoing, a documentary analysis is made on the literature that exists on the studies of quality management systems, all in walking to a proposal that unifies the quality management process in MIC
- PublicaciónAcceso abiertoSistemas de gestión de calidad y sus efectos en la cultura organizacional : caso de una institución educativa privada de la ciudad de Cali(2015) Cárdenas Porras, Luis Alejandro; Valencia Serna, AngélicaThe implementation of quality management systems in educational institutions has had a significant development in our country in recent years. Similarly, it is essential to consider that such internal processes are closely linked to the development of a new organizational culture and, therefore, such systems generate in their coworkers tensions and oppositions that affect the working atmosphere of educational institutions. This study will take into account the concepts of organizational culture as a key to understand how quality models aim to the success of educational organizations. The investigation will bear in mind positions about quality in education and how different models are used in educational settings, in particular, how the European Foundation for Quality Management (EFQM) Excellence Model is applied. Finally, a proposal for identifying perceptions that may allow school executive directors to use data collection instruments to apply before or during the time the quality model is in its development process, is provided. The application of these instruments can be used to observe how employees feel, and how their attitudes or behaviors may or may not be in favor of the organizational culture of the school. This study opens the opportunity for educational institutions to consider some aspects that implies the application and subsequent reaccreditation and recertification of quality systems processes within the working environment.
- PublicaciónAcceso abiertoTecnologías de la información y de las comunicaciones: estrategia enfocada a la gestión de calidad de la Universidad San Buenaventura Cartagena(2014-02-20) Méndez Sierra, Ángela María; Caraballo Payares, AlexanderIn this article the process of incorporation of Information Communication Technology (ICT) will discuss how the University is in San Buenaventura Cartagena branch, as the level of training of human resources of the university is. A theoretical foundation on ICT in university education, quality management ISO 9001 and the integration of these presents; similarly references the importance of implementing Tic to improve the quality of university education will be made.